Privacy Policy - How We Handle Your Data
Your privacy matters. This policy explains what personal information we collect, why we collect it, how we use it, and what rights you have regarding your data. We comply with applicable data protection regulations and only collect information necessary for account operation, payment processing, and regulatory compliance.
By creating an account at Ricky Casino, you agree to this privacy policy. If you don't agree with how we handle data, don't use our services. We update this policy occasionally to reflect operational changes or regulatory requirements - check back periodically.
What Information We Collect
We collect several types of information to operate your account, process transactions, and maintain platform security:
Personal Identification Information
- Full name, date of birth, and residential address
- Email address and phone number
- Government-issued ID documents (driver's license, passport) for verification
- Proof of address documents (utility bills, bank statements)
Financial Information
- Payment method details (card numbers, e-wallet accounts, crypto addresses)
- Transaction history (deposits, withdrawals, bonuses claimed)
- Banking information for withdrawal processing
Technical and Usage Data
- IP address, device type, browser information
- Login timestamps and session duration
- Games played, bet amounts, win/loss records
- Communication records (chat logs, email exchanges with support)
We don't collect more than necessary. If we don't need it to operate your account or comply with regulations, we don't ask for it.
How We Use Your Information
Collected data serves specific purposes, all related to account operation and regulatory compliance:
Account Management
Creating and maintaining your account, processing deposits and withdrawals, crediting bonuses, tracking wagering requirements, and managing VIP tier progression. Without this data, we can't operate your account.
Security and Fraud Prevention
Verifying identity to prevent underage gambling, detecting suspicious activity patterns, preventing multiple account creation, and complying with anti-money laundering regulations. IP tracking and login monitoring help identify unauthorized access attempts.
Customer Support
Resolving account issues, answering questions about transactions, investigating technical problems. Support agents access your account data to provide assistance - they can't help without seeing your information.
Marketing Communications
Sending promotional emails about bonuses, tournaments, new games. You can opt out anytime through email unsubscribe links or account settings. Opting out doesn't affect account functionality - you just won't receive marketing messages.
Legal and Regulatory Compliance
Meeting KYC (Know Your Customer) and AML (Anti-Money Laundering) requirements, responding to legal requests from authorities, maintaining records as required by our gaming license. We're legally obligated to collect and retain certain information.
Who We Share Your Data With
We don't sell your personal information to third parties. Period. However, we do share data with specific service providers necessary for platform operation:
Payment Processors
Credit card processors, e-wallet services, cryptocurrency payment gateways need your payment information to process transactions. They handle financial data securely under their own privacy policies and security standards.
Game Providers
When you play games from providers like Pragmatic Play or Evolution Gaming, they receive limited data (username, session ID) to deliver game functionality. They don't receive your personal or financial information.
Verification Services
Third-party KYC verification services validate your identity documents. They receive copies of your ID and proof of address solely for verification purposes, then delete the data after processing.
Legal Authorities
If legally required, we provide information to regulatory bodies, law enforcement, or courts. This happens only when legally compelled - we don't voluntarily share data with authorities.
Business Transfers
If Ricky Casino is acquired or merged with another company, your data transfers to the new entity. You'd be notified of such changes and given options regarding your account.
How We Protect Your Data
Security measures protecting your information include:
Encryption
All data transmission uses 256-bit SSL encryption - the same standard banks use. This encrypts information traveling between your device and our servers, preventing interception.
Secure Storage
Personal data is stored on secure servers with restricted access. Only authorized personnel can access databases containing personal information, and all access is logged and monitored.
Payment Data Handling
We don't store complete credit card numbers. Payment processors handle sensitive financial data using PCI-DSS compliant systems. We retain only partial card details (first 6 and last 4 digits) for verification purposes.
Regular Security Audits
Our systems undergo regular security audits to identify and fix vulnerabilities. We maintain up-to-date security protocols and patch systems promptly when vulnerabilities are discovered.
How Long We Keep Your Data
We retain personal information as long as your account remains active plus additional time required by regulatory obligations:
- Active accounts: Data retained indefinitely while account is active and in use
- Closed accounts: Data retained for 5 years after closure to comply with gaming license requirements and potential dispute resolution
- Transaction records: Financial transaction data retained for 7 years as required by anti-money laundering regulations
- Marketing data: Deleted immediately upon opt-out request, though transactional emails continue
After required retention periods expire, data is securely deleted from our systems.
Your Data Rights
You have specific rights regarding your personal information:
Access Right
Request a copy of all personal data we hold about you. We provide this information in readable format within 30 days of request. Contact support to request your data.
Correction Right
Request correction of inaccurate personal information. Some changes (like name or address) require verification documents to prevent fraud.
Deletion Right
Request deletion of your personal data. We'll comply unless legal obligations require retention (regulatory requirements, ongoing disputes, fraud investigation). Account closure doesn't automatically delete data due to retention requirements.
Objection Right
Object to processing of your data for marketing purposes. Opt-out links appear in all marketing emails, or adjust preferences in account settings. You can't object to data processing necessary for account operation or regulatory compliance.
Portability Right
Request your data in machine-readable format for transfer to another service. We provide data in common formats (CSV, JSON) within 30 days of request.
Third-Party Links and Services
Our platform contains links to third-party websites (game providers, payment processors, support organizations). We're not responsible for privacy practices of external sites. When you click external links, you're subject to those sites' privacy policies.
Read privacy policies of any third-party services you use. Their data handling practices may differ from ours.
Children's Privacy
Ricky Casino is strictly 18+. We don't knowingly collect information from individuals under 18. If we discover an underage account, we immediately close it and delete associated data.
If you believe someone underage has created an account, contact support immediately. We take underage gambling seriously and cooperate fully with investigations.
Changes to Privacy Policy
We update this policy occasionally to reflect operational changes, new regulations, or service modifications. Significant changes trigger email notification to active accounts. Continued platform use after policy updates constitutes acceptance of revised terms.
Check this page periodically for updates. "Last Updated" date appears at the bottom of this policy.
Privacy Questions and Concerns
Questions about this privacy policy or how we handle your data? Contact our support team through live chat or email [email protected]. We respond to privacy inquiries within 48 hours.
For formal data requests (access, deletion, portability), email with "Data Request" in the subject line. We'll verify your identity and process the request within 30 days as required by law.
Last Updated: November 2024
