Contact Ricky Casino - Get Support When You Need It

Need help with your account, have questions about bonuses, or experiencing technical issues? We offer multiple contact channels to get you answers quickly. Our support team operates 24/7 through live chat, with email support handling more complex inquiries that require detailed investigation.

Most issues resolve within minutes through live chat. For account verification, payment disputes, or technical problems requiring deeper analysis, email provides better documentation and allows our team to investigate thoroughly before responding.

Live Chat - Fastest Response Times

Live chat is the quickest way to get help. Available 24/7 directly on the website - look for the chat icon in the bottom right corner of any page. Click it, describe your issue, and you'll connect with a support agent within 2-5 minutes during peak hours, often faster during off-peak times.

What Live Chat Handles Best

• Deposit and withdrawal status checks
• Bonus activation issues or wagering requirement questions
• Account login problems or password resets
• Game loading errors or technical glitches
• General questions about promotions or terms
• Payment method availability and limits

Chat Tips for Faster Resolution

Have your account details ready (email address or player ID). If the issue involves a specific transaction, note the transaction ID or timestamp. Screenshots help tremendously when explaining technical problems - attach them directly in chat. The more information you provide upfront, the faster agents can resolve your issue without back-and-forth clarification.

Chat transcripts save automatically to your email after each session. Useful for referencing previous conversations or tracking promised resolutions.

Email Support - For Detailed Inquiries

Email support handles complex issues requiring investigation, documentation review, or detailed explanations. Response time averages 12-24 hours, sometimes faster depending on inquiry complexity and current ticket volume.

Email Contact

General Support: [email protected]
Payment Issues: [email protected]
Account Verification: [email protected]
VIP Services: [email protected]

What Email Works Best For

• Document submission for account verification (attach ID, proof of address)
• Detailed payment disputes or missing transaction investigations
• Bonus term clarifications requiring official written responses
• Account closure or self-exclusion requests
• Formal complaints or escalated issues
• Privacy or data access requests

Writing Effective Support Emails

Include your registered email address and player ID in every message. Use clear subject lines describing the issue ("Missing Deposit - Transaction ID 12345" works better than "Help Needed"). Attach relevant screenshots, transaction confirmations, or error messages. The more detail you provide initially, the fewer follow-up emails needed.

For urgent issues, mention "URGENT" in the subject line. Support prioritizes time-sensitive matters like account lockouts or missing large deposits.

Verification Department - Document Submission

Account verification requires submitting identity documents before your first withdrawal. While you can upload documents directly through your account portal, emailing them to [email protected] works as an alternative.

Required Documents

• Photo ID: Driver's license, passport, or national ID (must be current, not expired)
• Proof of Address: Utility bill, bank statement, or government letter dated within last 3 months
• Payment Verification: Photo of card (first 6 and last 4 digits visible, middle covered) or e-wallet screenshot

Document Submission Guidelines

Ensure documents are clear and readable - blurry photos get rejected automatically. All four corners of ID cards must be visible. Address documents must show your full name and registered address clearly. Save files as JPG or PDF, maximum 5MB per file.

Include your registered email address and player ID in the email subject line: "Verification Documents - [Your Email]". This speeds up processing by immediately linking documents to your account.

Verification typically completes within 24 hours on weekdays, up to 48 hours on weekends. You'll receive email confirmation once approved, or notification of issues if documents need resubmission.

VIP Support - Dedicated Assistance

Players who reach VIP level 8 or higher receive access to dedicated VIP support. This includes priority response times, a personal account manager, and direct contact channels bypassing standard support queues.

VIP Contact Methods

VIP Email: [email protected]
Direct Manager Contact: Provided upon reaching VIP tier 8

VIP Support Benefits

• Response times under 1 hour for emails, under 1 minute for chat
• Personal account manager handling all inquiries
• Priority withdrawal processing
• Customized bonus offers and promotions
• Direct phone contact (tier 10+ only)

Standard players don't have access to VIP support channels - emails to VIP addresses from non-VIP accounts redirect to general support. Reach VIP status through consistent play and deposit volume.

Social Media Channels

While we maintain social media presence for announcements and promotions, these channels aren't designed for support inquiries. Don't send account questions or support requests through social media - they get slower responses and less security.

For actual support needs, use live chat or email. Social media is for general updates, promotion announcements, and community engagement only.

Expected Response Times

Knowing what to expect helps manage frustration when waiting for responses:

Response times are averages. During peak periods (weekends, major promotions), responses might take slightly longer. Conversely, off-peak hours often see faster-than-average responses.

Before Contacting Support - Self-Service Options

Many common questions have answers in our FAQ section or account dashboard. Checking these first often resolves issues faster than waiting for support:

Check Your Account Dashboard

• Transaction history shows all deposits, withdrawals, and bonuses
• Wagering progress displays remaining requirements for active bonuses
• Verification status indicates what documents are needed or approved
• Bonus history shows claimed promotions and their terms

Review FAQ Section

Common questions about bonuses, payments, account issues, and game rules are answered in FAQ sections on relevant pages. Searching there first often provides instant answers.

Check Email

We send confirmation emails for deposits, withdrawals, bonus activations, and verification updates. Check your inbox (and spam folder) before contacting support about transaction status.

Complaints and Escalation Process

If you're unsatisfied with initial support responses, escalation options exist:

Internal Escalation

Request to speak with a supervisor or senior support agent. Mention this in your email subject line ("Escalation Request - [Issue]") or ask the chat agent to escalate. Senior staff review your case and provide additional perspective.

Formal Complaints

For serious disputes, submit formal complaints to [email protected]. Include detailed explanation of the issue, previous support interactions, and desired resolution. Formal complaints receive senior management review within 48 hours.

Licensing Authority

If internal resolution fails, you can contact our licensing authority (Curacao eGaming) with unresolved disputes. We provide licensing details and complaint procedures upon request.

Security Reminder

Important: Ricky Casino support will NEVER ask for your password via email, chat, or any other method. We'll never request you send money to personal accounts or third-party payment services. All official communication comes from @rickyaustralia.com email addresses.

If you receive suspicious communication claiming to be from Ricky Casino, forward it to [email protected] before responding. Phishing attempts impersonating casino support are common - verify authenticity before providing any information.

Operating Hours

Live chat support operates 24/7 every day including holidays. Email support processes messages 24/7 but response times may extend slightly during weekends and public holidays when fewer staff are available.

Verification department operates Monday-Friday 9 AM - 6 PM AEST, with limited weekend processing. Document submissions on Friday afternoon or weekends typically process Monday morning.